PRIVACY POLICY (GDPR) FOR HAMPPUMAA’S CUSTOMERS:


CUSTOMER DETAILS

 

This is the register and Data Protection Statement in accordance with Hamppumaa Oy’s Personal Data Act (Sections 10 and 24) and the EU General Data Protection Regulation (GDPR). This report was prepared on 21 August 2019, last amended on 21 August 2019.

 

The purpose of this data protection statement is to describe as clearly and comprehensibly as possible how Hamppumaa Oy (hereinafter “Hamppumaa” or “we”) collects, processes and stores customer and personal data in accordance with the Personal Data Act and the EU Data Protection Regulation (GDPR). This privacy statement applies whenever you use our services described in it in all countries in which our company operates.

 

PERSONAL REGISTER

 

Hamppumaa Oy, Heikintie 23, 42800 Haapamäki

 

RESPONSIBLE FOR REGISTRATION

 

Hamppumaa Oy

Business ID: 2605242-3

Heikintie 23

42800 Haapamäki, FINLAND

 

Hemp Data Protection Officer:

Hamppumaa Oy / administration

Jaakko Myllyniemi, director

 

CONTACT INFORMATION

 

You can contact us by sending an email to info (at) hamppumaa.fi.

 

COLLECTION OF PERSONAL DATA

 

What is personal information?

 

Personal data is all information that is directly or indirectly related to a living natural person. Personal information includes, for example, name, personal identity number, address, e-mail address and telephone number. Electronic identities, such as IP addresses, can also be considered personal data if they can be linked to a natural person.

 

What personal information does Hemp collect and how?

 

When you shop in our online store, browse our website, subscribe to our newsletter, join our regular customer store or online store, contact us through our customer service, participate in a marketing campaign, contest or customer survey we organize, we may collect personal information about you.

 

Legal basis for the processing of personal data and legitimate purposes of the processing of personal data:

 

Your consent, such as granting a marketing authorization to subscribe to a newsletter
When processing is necessary for our contract with you (for example, delivery of products you have ordered from an online store)
Responding to your customer service request
Other legitimate grounds for processing personal data, such as the development of our online store
If we collect your personal information for other purposes, we will ask for your prior consent.

 

Information collected when purchasing in an online store

 

When you place an order from the hamppumaa.fi online store, we collect personal information from you for the delivery of the products you have ordered. Such information includes name, address, telephone number, email address, order amount, and products ordered. Depending on the payment method used, the last 4 digits of your personal identity number or credit card will also be processed for certain payment methods.

 

Information collected through the “My Customer Account” section of the online store

 

When you register as a user in the hamppumaa.fi online store (My Customer Account section), we collect the following information: name, address, login information (e-mail address and password) and, if desired, your interests in our product groups.

 

Information collected when subscribing to our newsletter

 

When you subscribe to our newsletter for consumer customers, we collect your name and email address to send the newsletter.

 

Information collected in connection with marketing raffles or customer surveys

 

When you participate in a marketing raffle or customer survey we conduct, we may, depending on how the raffle or survey is conducted, collect your contact information (email address, address, telephone number) to deliver a potential prize.

 

Information collected in connection with the use of electronic services

 

When you use the hamppumaa.fi website, we collect information about the use of the service. Some of this information may be personal information, such as your IP address. If you are logged in to our online store to identify you, we collect information about your use of the site (purchase history, browsing history) and may also combine it with your other user information.

 

PROCESSING AND STORAGE OF PERSONAL DATA

 

Customer service

 

We use your personal information for customer service purposes when you contact us, for example to inquire about the status of your e-commerce order. We use your name and order number to identify the customer and the order. If necessary, we will use your contact information, such as your email address and telephone number, to contact you to ask questions or handle the matter.

 

Sending information

 

Once you have placed an order from the hamppumaa.fi online store, we will use the information you provide to send an order confirmation and e-mail notifications related to the status of your order. This information will be sent to the email address you provided with your order.

 

Marketing and personalization

 

If you have subscribed to the Hemp Newsletter, we will use the personal information you provide to send the newsletter and personalize its content. This personal information includes your email address as well as information about your possible purchase history, newsletters delivered and opened to you, and your e-commerce browsing history. We use this information in our marketing to target our advertising so that, for example, the offers are as interesting as possible to you.

 

At Hemp website and store, we use the personal information you provide to personalize the site. We collect information about the services you use and use it to modify the content of our website when you visit the site. In practice, this means, for example, that we primarily show you products and offers on the site that we believe will interest you, for example, based on your previous online store purchase history or browsing history.

 

We also use personalization in our online advertising in non-hamppumaa.fi services, for example in our marketing on social media channels. For example, as a subscriber to the Hemp newsletter, we may also target you to advertise on Facebook – in which case Facebook acts as a data processor. Check out Facebook’s privacy policy here.

 

Development of services

 

We also use the information we collect from our customers to develop our products and services and to improve customer service. With the help of digital services, we analyze the activities of users and use this to develop our online store. For such analyzes, we primarily use only aggregate, Anonymous, or anonymized data.

 

Shelf life

 

We will keep your personal information for as long as is necessary for the processing reason.

 

In our customer management and marketing system, your customer information is retained by default for five (5) years since you were last active. Activity is defined in the system by one of the following measures: purchase from the hamppumaa.fi online store, browsing the online store, opening a newsletter or clicking.

 

The My Account section of our online store will store the personal information you provide as long as the user account is active.

 

When you visit our website, your visitor data is retained by default for 26 months for analysis and reporting purposes.

 

If you subscribe to our newsletter, your contact information will be kept for as long as you wish to receive the newsletter.

 

Your personal information may be stored in several different places for different purposes and on different grounds. As a result, personal information that has been deleted from one of our systems may still be stored in another system where it is retained for another purpose or on some other basis.

 

Protection of personal data

 

Hemp maintains a high level of security in the processing of personal data. We continuously evaluate our policies regarding the processing of personal data and potential risks, and implement measures that comply with the principles of default data protection.

 

The personal information we process is stored on a system that is protected by operating system security software. Access to the system requires the entry of a username and password. The system is also protected by firewalls and other technical means. The information contained in the register stored in the system can only be accessed and accessed by certain pre-defined Hemp employees. The information contained in the register is located in locked and guarded premises.

 

We continuously train our staff on data protection issues. All questions concerning our operations, the Personal Data Act or the EU Data Protection Regulation (GDPR) can be sent to info (at) hamppumaa.fi

 

DISCLOSURE OF PERSONAL DATA

 

Hamppumaa may authorize external partners or service providers to provide IT services, payment solutions or other digital services to Hamppumaa. As part of the provision of these services, Hemp partners, both inside and outside the EU and the EEA, may have access to your personal information.

 

IT partners and suppliers

 

Hamppumaa uses several different IT services and systems in its business. Some of them also store and process personal information. In this case, Hamppumaa takes care of the security of personal data and the protection of privacy during all such processing. Some of the systems are installed for us locally, in which case only Hamppuma’s own personnel have access to the data and in that case no data is transferred to a third party. Some of the systems are cloud services, in which case we transfer personal data to the service provider. In this case, the service provider or IT provider is a processor of personal data that processes data on behalf of Hemp and in accordance with our instructions.

 

These systems enable you to deliver your order from our online store, answer your questions related to our services, and provide customer service. These systems may process all personal information we collect.

 

Providers of web analytics and review services

We use external vendors to personalize our websites and analyze usage patterns, as well as user feedback. These companies process personal information on our behalf. Data are processed in analysis services mainly anonymously at the aggregate level.

 

GetResponse
JotForm
Zendesk

Payment service providers

 

We use external suppliers to process payments. The personal information that these suppliers have access to is your name, address, and payment information. Depending on the payment method used, the last 4 digits of your personal identity number or credit card will also be processed for certain payment methods. This processing of personal data is necessary for us to deliver the services you have ordered.

 

Contact information services

We use an external customer feedback management system to process incoming customer feedback through various channels (email, social media). The following information is stored in the system: customer’s name and e-mail address, the content of the conversation. The information is retained for as long as is necessary to process customer feedback.

 

We also use an external chat service provider to implement the chat function on the hamppumaa.fi website. Conversations you have with our customer service via the chat service are not stored in the chat cloud service, but are directed to the e-mail address of the customer service of Hamppuma e-commerce. Messages are only saved if the subject of the chat requires an ex-post investigation. The following information is stored in the conversation: conversation content, country and city, browser, operating system, current page, and browsing history. The customer can choose to leave their own name and e-mail address. The information is stored in Hemppuma’s e-mail system for as long as necessary for the processing of customer feedback.

Zendesk

YOUR RIGHT AS A CUSTOMER

 

Necessary processing of personal data and processing on the basis of consent

 

Personal data may be processed without consent if it is necessary for the performance of an agreement with you or for the fulfillment of obligations imposed by law. However, the collection and use of personal information for other purposes requires that you have given your consent. As a customer, you give your consent to the processing of personal data when, for example, you use our services on the hamppumaa.fi website, subscribe to our newsletter, join our regular customer, make purchases in the online store, or contact us through our customer service.

 

Withdrawal of consent

 

Under applicable personal data law, you have the right, at any time, to request to see the personal data collected and processed about you, to request the correction of inaccurate data, to restrict its processing or to delete personal data.

 

When you withdraw your consent, we will delete your personal information and stop processing it with their consent.

 

Please note, however, that the same personal data may be used both with consent and as necessary or required by other legal acts. As a result, even if you withdraw your consent and the processing to which the consent relates is suspended, the information may remain with us for other purposes.

 

The right to receive information about the personal information we hold about you

 

If you wish to know what information we have registered about you, you have the right to request this information in writing from the above address. An extract from the register is provided on request and is available free of charge once a year.

 

The right to request stored information about you

 

You have the right to request a register extract from Hamppumaa Oy’s stored personal data about you free of charge once a year.

 

You can send the request either via the electronic form on our website, in which case we will contact you to verify your identity upon receipt of the request, or in writing, in which case the personal signature of the applicant must be included. The written letter shall contain the text “Request for personal records – Hemp to the Data Protection Officer”.

 

 Right to manage and delete your personal data

 

You have the right to control your personal data, including the correction, supplementation or deletion of it if you wish. In addition, you have the right to request that the processing of personal data be restricted to certain purposes, so that your data may not be used for marketing purposes, for example.

 

COMPLAINTS

 

If you believe that a company is violating the Personal Data Act or other data protection laws, you can contact the Data Protection Officer. See the EDPS website for more information.

 

AMENDMENT OF THE PRIVACY STATEMENT

 

We may make changes to this privacy statement from time to time. You can always find the latest version of the privacy statement on our website.